Financial Hardship Assistance

Going through a tough time? Let’s work it out together.

Running a business has its ups and downs, and some of them are out of anyone’s control. If something has made it hard to keep up with your repayments, reach out early. We’ll look at your situation with you and find a way forward.

Businesses using CrediBill that are affected by:

  • Critical illness or injury, or an involuntary loss of income, affecting a director, proprietor, partner or guarantor
  • A natural disaster affecting the business
  • The death of a breadwinner (a director, proprietor, partner or guarantor)
  • Other circumstances recognised by Suruhanjaya Kredit Pengguna (SKP)
  • Documents that support your situation, such as a medical report or death certificate
  • Your business’s bank statements for the last three months

What happens next

  1. We’ll email you to confirm we’ve received your application.
  2. We’ll give you our decision in writing.
  3. If you disagree with our decision, you have the right to appeal within 7 days.

Need other assistance?

We’re here to help at [email protected] between 10 am and 7 pm on business days.

Instant Payouts and Flexible Payment Terms

Address: Unit 13A01, Level 13A, Tropicana Gardens Office Tower, No. 2A, Persiaran Surian, Tropicana Indah, 47810 Petaling Jaya, Selangor Darul Ehsan